Privacy Policy

Last Updated: August 15, 2018

SUEZ North America Inc. and its subsidiaries (collectively, “SUEZ”) are strongly committed to protecting the privacy of our customers and the users of our website and mobile applications (collectively, “Site”), as well as our products and services (collectively, “Services”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, share and store your information that we receive through our interactions with you on our Site and through the sites of our partners.

This Privacy Policy is incorporated into and is part of the Terms of Use of the www.unitedwater.com site. 

Personal Information We Collect

Through your use of our Site and Services, we may collect personal information (“PI”), which is any information used alone or combined with other information that can uniquely identify, contact or locate you as an individual or business entity.  PI may include, but is not limited to, your first name and last name, home and business address, email address and telephone number.  

If you choose to use our Services, we may collect certain personally identifiable information (“PII”), which includes information where your name is combined with your social security number, driver’s license number, state identification card number, bank account number, credit card or debit card number, or unique biometric data.  For example, if you access your account or pay your bill through the Site, you may provide information such as your account number and bank account information. In addition, if you inquire about or apply for a job with SUEZ through the Site, you may provide us with information such as your educational background, employment history, or  compensation.

We may also collect PI and PII when you create or modify an account online, complete any self-service transaction with us online, or otherwise provide us with PI and PII in any correspondence.  This may include any of your questions, comments or suggestions submitted through our Site or if you fill out an online survey.      

You have the right, at any time, to opt out of providing us with your personal information by discontinuing your use of our Site. 

If you believe any of the personal information that we collect or maintain about you is incorrect, please contact us as described in the Contact Us section.

Digital Personal Data

We collect certain information automatically as you navigate and use our Site.  This includes your internet protocol (IP) address, browser type, device type, operating system, pages viewed on our Site or immediately prior to visiting our Site, and dates and times of your Site visits.  This information is collected and used mainly to generate aggregate, statistical information, and to facilitate Site operation, system administration and computer forensics investigations.  By collecting this information, we are able to improve content and content delivery on the Site as well as your experience with our Services.

Information Collected By Cookies And Related Technologies

We use “cookies” and related technologies to collect certain information when you visit our Site in order to provide a more convenient experience for you.  We do not collect your personal information to track your online activities on our Site or any third party website or digital services over time. 

What is a cookie?  A cookie is a small data file that is placed on your device when you visit a website. Cookies are widely used in order to make websites work or to work more efficiently, as well as to provide reporting information. A cookie may have unique identifiers and reside, among other places, on your device, in emails we send to you, and on the Site.

Cookies set by SUEZ are called “first-party cookies”. Cookies set by parties other than SUEZ are called “third-party cookies.” Third-party cookies enable features or functionality provided by third parties in connection with our Site, for example, advertising, interactive content, and analytics. The parties that set these third-party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

We may use other technologies similar to cookies such as web beacons, which are sometimes called "tracking pixels" or "clear gifs".  These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site or opened an email that we have sent them. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Why do we use cookies?  We use first-party and third-party cookies for several reasons. Some are required for technical reasons in order for our Site to operate. Others provide a better experience for you by remembering some of your activities on the Site (including through our plug-ins, widgets, and embedded content). Other cookies enable more relevant advertising and better analytics.

How can I control cookies?  You can amend or “opt out” of the collection of any information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please note that turning off or deleting cookies will not prevent device identification and related data collection from occurring. If you choose to reject cookies, your access to some functionality and areas of our Site may be restricted. Since the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's or mobile device's technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.

One third-party service we use is Google Analytics, which is a service provided by Google. Google utilizes the data collected to track and examine the use of our Site and may share this data with other Google services. You can learn more about Google’s privacy practices by visiting http://www.google.com/policies/privacy/partners/.

Use Of Information

We use the information we collect to provide, support and personalize our Site and to communicate with you about our Site and Services. The ways we do this include the following:

  • to provide and improve our Site’s functionality, including processing, storing and delivering your communications; providing customer service and support; responding to your inquiries and requests; ensuring back-up of our systems; and improving the security of our Site;

  • to evaluate use of the Site for our business purposes and to deliver and improve our Services;

  • to personalize your experience, which includes tailoring the content and information made available to you and our support services;

  • to display relevant advertising on our Site and third-party websites, and to evaluate the success of our advertising;

  • to communicate with you as described in our Terms of Use and this Privacy Policy;

  • to prevent fraud and perform investigations, including computer forensics;

  • to maintain a quality experience for business purposes or legal reasons, including to filter for spam and communications that violate our Terms of Use and this Privacy Policy;

  • to enforce compliance with our Terms of Use and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration or similar legal proceeding; and to respond to lawful requests by governmental authorities;

  • to perform research and analysis for our business purposes; and

  • if you decide to participate, to administer surveys and opinion polls.

Security

SUEZ has implemented policy guidelines and reasonable organizational, technical and administrative measures to help safeguard and protect your information from unauthorized access or improper use.  Such measures include, but are not limited to, firewalls, intrusion monitoring and Secure Sockets Layers / Transport Security Layer (SSL/TSL) to encrypt and protect certain sensitive transmissions of information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you believe your interaction with us is no longer secure, please contact us immediately at UWFSinfo@UnitedWater.com.

Sharing Your Information

We share information in the following ways:

  • if we are required by law, such as to comply with a warrant, subpoena or similar legal process;

  • if we believe in good faith that disclosure is necessary to (i) protect our rights, your safety or the safety of others, (ii) investigate fraud, unlawful activity or a cybersecurity incident, and (iii) respond to lawful requests by governmental authorities (including national security and law enforcement agencies);

  • if ordered by state utility commissions, or other federal or state agencies with jurisdiction over us, who are legally entitled to such information;  

  • if the third parties we contract with to provide utility-related services need access to such personal information, but only (i) to the extent necessary to provide utility-related services and (ii) if they have agreed in writing to certain confidentiality and security obligations consistent with the terms of this Privacy Policy;

  • if requested by our parent company, subsidiaries, joint ventures or other companies under common control with us, to the extent permitted by applicable law; and

  • if you consent to sharing your personal information for a specific purpose, in which case we will notify you and request consent before doing so.

Email Communication

When you provide SUEZ with your email address, we will consider your email as consent for us to communicate with you by email.  We will use email periodically to communicate with you about your account, privacy and the Services we provide.  You will receive emails from us (or our authorized third-party providers) if you have signed up to receive email notifications of certain news or events, or if you have requested certain information. If you are a customer with an online account, you may opt out of future mailings by changing your communication preferences at any time through your mysuezwater.com account.

Customers cannot opt out of receiving operational emails for non-promotional, utility-related purposes (such as billing, outage, conservation and safety), or privacy-related messages.

Customer Rights, Account Termination And Data Retention

If you are a customer with an online account, you may correct, delete or edit your information or email address online, or deactivate your account by going to mysuezwater.com.  When you deactivate your account, you will cease to provide ongoing or future data to us.  In order to request permanent closure and deletion of your account, please contact us at SUEZ Customer Service.  We will require proof of your identity before responding to any request from you as described in this section.

We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information, unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Site or to defend future legal claims.  We also will retain aggregated information after your account has been closed.  Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Site. You should note that copies of information that you have updated, modified or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.

External Links

Our Site includes links to other websites neither owned nor managed by SUEZ.  We are not responsible for these third-party websites and this Privacy Policy does not apply to the privacy practices of those sites or of any company that we do not own or control.  We cannot guarantee the privacy of any information that may be obtained by third parties at these other websites. We strongly encourage you to review the privacy policies of any website you visit before supplying personal information through that website.

Children’s Privacy

Our Site is intended to provide general information about SUEZ and its Services. We will not knowingly collect personal information from children under 13 years of age, nor will we knowingly allow children under 13 years of age to use certain features of our Site without the consent of a child’s parent or guardian.  In the event we learn that we have collected personal information from a child under the age of 13, we will take appropriate steps to delete that information.  If you become aware or believe that a child has provided us with personal information, please contact us immediately at UWFSinfo@UnitedWater.com.

Updates To This Privacy Policy

SUEZ reserves the right to change this Privacy Policy and its email practices at any time. If we decide to make material changes to our policy regarding privacy and/or email practices, we will notify you on our Site or by email prior to the changes taking effect, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. When an update is made, the date at the top of this page will change to reflect the date new content was posted. Use of our website and mobile website after the posting of a revised privacy policy constitutes your agreement with the revised policy. This Privacy Policy is not intended to and does not create any contractual or legal rights in or on behalf of any party. Use of this website and mobile website after the posting of a revised Privacy Policy constitutes your acceptance of our privacy practices.

Contact Us

If you have questions or comments about our Privacy Policy, please email us at UWFSinfo@UnitedWater.com.

You may also contact us at:

United Water Federal Services Inc.
461 From Road, Suite 400
Paramus, NJ 07652
Attention: Privacy Team