Customer Service

Our top priorities are to provide you with a sure supply of high quality water and excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!

Communities We Serve

United Water Westchester Rate District 1 serves about 146,000 people throughout a large portion of Southern Westchester County.

We provide water to New Rochelle, Rye and Rye Brook and we also serve the villages of Bronxville, Tuckahoe, North Pelham, Pelham Manor, Ardsley, Hastings on Hudson and Dobbs Ferry and provide water to the Village of Pelham through a master meter.

Customer Service Center 

United Water
2525 Palmer Ave
New Rochelle, NY 10801

Phone: 914 632 6900
Fax: 914 637 5333

After Hours Emergencies: 866-487-1217 

Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.

New Year's Day
Martin Luther King Day
Good Friday
Presidents Day
Memorial Day
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving

Customer Billing

For all customers payment is due upon receipt of your bill. You have a number of choices when it comes to paying your bill.

 Direct Debit
Pay your water bill automatically by having the payment directly withdrawn from your checking or savings account. United Water’s Direct Debit program is free and convenient.  Enroll today!  

 Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $3.99 convenience fee associated with this service.


By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address is PO BOX 371804, Pittsburgh, PA 15250-7804.

In Person

You can make a payment directly at this location:

United Water
2525 Palmer Avenue
New Rochelle, NY 10801