United Water Westchester, previously known as Aquarion Water Company of New York, was acquired by United Water on April 30, 2007. United Water is now the water supply company for 12,000 homes and businesses, or 44,000 people, in the City of Rye and the villages of Rye Brook and Portchester. Our sister company, United Water New Rochelle, provides top quality drinking water to over 150,000 people in 11 additional Westchester communities.

United Water, founded in 1869, is one of the nation’s largest water services companies. We currently own and operate 25 regulated utilities and operate 145 systems through contract agreements with municipalities and business entities. Our parent company, Suez Environment, is one of the world’s leading environmental firms. Suez provides water and wastewater services to 124 million people in 100 countries, and is the world leader in water research and development. United Water customers receive the benefit from the global technical expertise and resources of Suez, as well as the reassurance that United Water is managed locally by people who work and live in the communities where we provide service.

Our top priorities are to provide you with a sure supply of high quality water and excellent service. Whenever you have a question about your water, your service or your bill, please feel free to contact us.

United Water Westchester
2525 Palmer Avenue
New Rochelle, NY 10801

General inquiries
Toll-free: 1 877 266 9101
Fax: 1 914 637 5333
E-mail: uwwccustomerservice@unitedwater.com
Weekdays: 8:00 a.m. to 4:30 p.m.

Emergencies
24-hours: 1 866 487 1217

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Please be sure to use your new 14 digit United Water Westchester account number when making your payment.

Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $5 convenience fee associated with this service.

Choose from these convenient payment methods:
Credit Card - Visa, Mastercard
Debit Card
ATM - STAR, NYCE, PULSE

Electronically To take advantage of “E-Pay,“ our electronic payment program, download the enrollment form and return it to us.
	•		E-Pay additional information
To view or print, please download the free Adobe Acrobat Reader.

By Mail

You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.

In Person

You can make a payment directly at our office located at:

2525 Palmer Avenue
New Rochelle, NY 10801

Your water supply comes from two main sources. Sixty-five percent is filtered water from Putnam Reservoir located in Greenwich, Connecticut. The remaining thirty-five percent of supply is purchased from Westchester Joint Water Works. This unfiltered water is disinfected, fluoridated and further treated to protect the water supply piping system. In 2005, the average daily demand was 7.8 million gallons.

The Water Quality Report that you received in 2007 was issued by Aquarion Water Company of New York and reflects results against the EPA standards for 2006. For more information about the Water Quality Report, please email us.

Our employees have photo identification badges. Always ask to see an employee's identification badge or call us at 1 877 266 9101 to confirm that we have sent an employee to your home.

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United Water Resources