Customer Service Center
190 Moore Street
Hackensack, NJ 07601
Phone: 1 877 303 2435
Fax: 1 201 525 2336

Emergencies: 1-732-388-0086
E-Mail: customer.service@unitedwater.com
Days: Monday thru Friday
Hours: 8:00 a.m. - 4:30 p.m.

Special Needs
If you would like information on our programs for customers with special
needs, please read our Special Needs Code of Practice.

Holidays
January 1, 2008
January 21, 2008
February 18, 2008
March 21, 2008
May 26, 2008
July 4, 2008
September 1, 2008
October 13, 2008
November 11, 2008
November 27, 2008
November 28, 2008
December 25, 2008

Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $5 convenience fee associated with this service.

Choose from these convenient payment methods:
Credit Card - Visa, Mastercard
Debit Card
ATM - STAR, NYCE, PULSE

In Person

Payment Drop Box
1 City Hall Plaza
Main Street
Rahway, New Jersey 07065

By Mail
You can return your check or money order by mail using the envelope in your bill.

Payment Centers
You can pay by cash, check or money order at the convenient centers listed below.

Quick Cash Avenel
1006 Rahway Avenue
Avenel, New Jersey 07001

Quick Cash Linden
7 North Wood Avenue
Linden, New Jersey 07036

Quick Cash Rahway
71-B East Milton Avenue
Rahway, New Jersey 07065

Speedy Check Cashing
401 East Edgar Road
Linden, New Jersey 07036

Acme Check Cashing
334 St. Georges Avenue
Rahway, New Jersey 07065

Customers maybe eligible for assistance from United Way's New Jersey 2-1-1 Partnership. This is a referral program that connects families and individuals in need of assistance to health, human and community services resources. For more information dial 2-1-1 or visit www.nj211.org.

We have redesigned your bill to provide information that's more useful and easier to read. You will immediately notice the change when you receive your next bill. For a preview and an explanation of the areas of improvement, click the link below.

Understanding Your Bill

Rahway water customers enjoy one of the lowest water rates in the State of New Jersey. The average annual cost for water for a family of four in Rahway is approximately $400.00.

Rates are established by a municipal ordinance through a public hearing process. Charges for water service cover costs for collecting, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, depreciation and interest expenses.

Concerned about an unusually high bill? Give us a call at 1 877 303 2435 and we will investigate. In fact, call us if you have any questions at all about our service charges or if you want information about special payment arrangements.

Effective January 1, 2008 charges for sewer connection and use will be billed on behalf of the city of Rahway Sewer Utility by United Water Rahway.  These charges will appear as a separate line on your United Water Rahway water bill.

For more information on the charges related to the connection to and use of the sewer system, please read the following documents:

Mayor James Kennedy letter
City Ordinance O-46-07

If you have any questions about the Sewer Utility charges when you receive your bill, please call us at 1 877 303 2435.  

Our Responsibilities

Pipelines in the street that carry water to your service line. Installation and maintenance of water service meters, (except repair of meters damaged by frost, hot water or external causes).

Your Responsibilities

Household plumbing. The service line, pipes and plumbing from the shut-off valve near the curb or property line to your residence or business. Repairs resulting from water leakage from your service line to your residence or business. Housing for meters placed outside your home or building. Keeping the meter shut-off valves, pressure regulators and cross-connection control devices in proper working order. Protecting the meter and pipes from damage by frost, hot water or external causes.

United Water co-sponsor the Mayor’s Summer Concert Series is a corporate contributor to the Rahway Volunteer Emergency Squad. Employees volunteer their time to participate in the Union County Parks Department Rahway River Clean Up Program.

• Children's Specialized Hospital in Mountainside, NJ
• St. Mary's Pastor Cup Basketball Tournament
• City of Rahway Fourth of July Fireworks Display
• Center Partnership Golf Tournament
• Rahway Police Department Scholarship Program
• Union County Arts Center
• Senior Citizen Picnic
• Hot Rods & Harley Day
• Farmer's Market
• Rahway PAL Little League

We read meters quarterly or monthly depending upon the size of the meter. A meter reader must read your meter so we can send you a bill based on actual consumption. For additional information, please contact our customer service office 1 877 303 2435.

If you’re moving, please call us about one week in advance. If you’re an existing customer we’ll prepare a final bill. If you’re a new customer, we’ll open an account in your name. A deposit may be required to open a new account. For information call 877 303 2435.

Are you ready for the big chill? Winters can be harsh on household plumbing and rough on your wallet should damage occur. Follow the tips below to help protect your pipes and water meter from freezing. Taking these steps now can spare you from being left without water or having to incur expenses for plumbing repairs or damaged furnishings.

• The Big Chill Checklist provides you with important tips to protect your indoor and outdoor plumbing.
• Thawing Frozen Pipes provides you with important tips to deal with weather-related plumbing problems.

As a customer, it's your responsibility to protect your underground service lines, your indoor plumbing and the water meter from freezing. It's also your responsibility to thaw or repair any damage to equipment on your property. United Water is responsible for making repairs to the service line from the water main to the property line.

Please email us