United Water Rhode Island: Customer Info

As a United Water customer you have the following rights:

The right to receive water that meets federal and state quality regulations.
The right to have the service line, from the water main up to your property line, repaired or replaced, if necessary.
The right to have your water meter tested for accuracy.
The right to clear, understandable bills.
The right to continued service while a disputed charge is before the Rhode Island Public Utilities Division, provided undisputed charges are paid.
The right to a prompt response to your questions or concerns.
The right to courteous service.

Payment Centers
United Water Rhode Island
17 Arnold St.
Wakefield, RI 02879
Phone: 401 789 0271
Fax: 401 789 1270
Emergencies: 401 789 0271 (24-hour service, 365 days per year)

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $5 convenience fee associated with this service.

Choose from these convenient payment methods:
Credit Card - Visa, Mastercard
Debit Card
ATM - STAR, NYCE, PULSE

The average annual cost for water for a family of four served by United Water Rhode Island is approximately $325.00

Rates are established by the Rhode Island Public Utilities Commission through a public hearing process. Charges for water service cover costs for pumping, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, depreciation and interest expenses and taxes.

Concerned about an unusually high bill? Give us a call at 401 789 0271 and we’ll investigate. In fact, call us if you have any questions at all about our service charges.

At United Water we believe it’s important for our customers to be well informed on a variety of water-related issues. We can speak to your organization on topics such as water quality, water conservation and xeriscape (conservation) gardening. To find out more about our community programs, call our office at 401 789 0271.

We encourage all our customers to use water wisely. We provide water conservation kits for our customers . Please stop by our office to pick one up.

United Water meets periodically with representatives from the communities it serves, to share company information and plans and to seek input from customers on the services it provides. If you would like to be considered for an Advisory position, please contact our office at 401 789 0271

Our employees wear photo identification badges on their uniforms. Always ask to see an employee’s identification badge or call us to confirm that we have sent an employee to your home.

Our Responsibilities

Water mains in the street that carry water to your service line.
Service connections, from the street to the edge of the customer’s property, including the service line shut-off valve (curb valve).
Installation and maintenance of water service meters, (except repair of meters damaged by frost, hot water or external causes).

Your Responsibilities

All interior and exterior household plumbing.
The water service line from the curb valve to your residence or business, including meter pits, if used, and curb boxes (the hollow tube located over the curb valve) which allows the valve to be operated from the surface of the ground. In other words, the customer owns all piping and equipment located on their property.
Repairs resulting from water leakage from your service line to your residence or business.
Housing for meters placed outside your home or building (meter pits).
Keeping the meter shut-off valves, pressure regulators and cross-connection control devices in proper working order.
Protecting the meter and pipes from damage by frost, hot water or external causes.

We read meters quarterly or monthly depending upon the classification of your water service account. A meter reader must read your meter so we can send you a bill based on actual consumption. Most of our meters are fitted with remote reading devices which allow the meter to be read from the outside of the building. However, at times it is necessary to gain access to the water meter. It is your responsibility to provide access to our water meter during normal working hours at a time that is mutually convenient for both of us.

We are required to remove and test, or replace all water meters, every eight years or as specified by the Rhode Island Public Utilities Division. We will make every effort to accommodate your schedule for this one-half hour procedure.

If you’re moving, please call us about one week in advance. If you’re an existing customer, we’ll prepare a final bill. If you’re a new customer, we’ll open an account in your name. For information call 401 789 0271.

The Rhode Island Public Utilities Commission (RIPUC) is the state agency that ensures that all utilities provide safe, adequate and reliable service at a reasonable cost. You can bring your concerns to the RIPUC at any time. However, if you have a question about how we operate, we’d like you to call us first at 401 789 0271. If you’re not satisfied with our answer, you can call the RIPUC at 401 941 4500. You can also write them at: Rhode Island Public Utilities Commission, 89 Jefferson Blvd., Warwick, RI 02888.

The Rhode Island Public Utilities Commission approves rates that are fair for both the customer and our company. Charges for water service cover our costs for collecting, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, taxes, depreciation and interest expenses, and a reasonable return to shareholders, as set by the RIPUC.