Why We Flush Water Mains
United Water's flushing program is run every six months to ensure that our customers receive the highest quality drinking water. Flushing is one of the most powerful tools available to water utilities for maintaining distribution system water quality. It is part of a comprehensive 3-step approach to treating water to meet all safe drinking water standards starting at the water’s source, during the treatment process and finally in the distribution system. Flushing also enhances fire protection by ensuring that hydrants are in working order throughout the neighborhoods we serve.

Discolored Water
Quite often, manganese, a naturally-occurring mineral, is the cause of discolored water. Please click on the “Frequently Asked Questions” link below to find more information about the relationship between manganese and discolored water.

Frequently Asked Questions About Manganese

“Your Rights and Responsibilities as a Utility Customer” is a booklet that explains United Water Pennsylvania’s billing, credit, dispute handling and termination practices. If you would like this booklet, please call us and we will send it to you.

As a residential utility customer you have the right to know:

• how to tell if your bill is too high
• how to question or disagree with your utility company
• when you may have to pay a security deposit
• that you may have to pay for utility service, even after you move
• when your utility bill is estimated
• that you can be your own meter reader
• what to do if you cannot pay your utility bill
• when your utility service can be shut off
• about penalty charges for late payment

You also have the right to:

• receive water that meets federal and state quality regulations
• a prompt response to your questions or concerns
• courteous service

If you have a problem or complaint, please call us first. We are here to serve you and to strive to answer your questions and handle your complaints. If we cannot satisfy you, you can also call the Pennsylvania Public Utility Commission’s Bureau of Consumer Services at 1 800 692 7380.

Our top priorities are to provide you with a sure supply of high quality water and excellent customer service. Whenever you have a question about your water, your service or your bill, please contact us. We are here to be of service and to help.

Customer Service Center
The following location serves all our customers in Pennsylvania:
United Water Pennsylvania
8189 Adams Drive
Hummelstown, PA 17036

Payment Drop Box
4211 E. Park Circle
Harrisburg, PA

Phone
717 564 3662 (Harrisburg/Mechanicsburg)
888 299 8972 (outside the Harrisburg/Mechanicsburg calling area)

Fax
717 920 6066

Office Hours
Monday - Friday
8:00 a.m. - 4:30 p.m.

Emergencies
During regular office hours call the customer service numbers above.

After regular office hours call:
717 564 3662 (Harrisburg / Mechanicsburg)
888 299 8972 (Dallas)
888 299 8972 (Bloomsburg)

The average residential bill for a United Water Pennsylvania customer is about $328 annually. This estimate is based upon usage of about 5,000 gallons of water per month. The Pennsylvania Public Utilities Commission approves service charges that are fair for both the customer and our company. Charges for water service cover our costs for collecting, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, taxes, depreciation and interest expenses and a reasonable return to shareholders.

You have the following convenient payment options:

• You can pay your bill online;
  Online Bill Payment
  You can pay your bill online by credit card or electronic check payment through Western Union Speedpay. There is a $3 convenience fee associated with this service. Choose from these convenient payment methods:
  
  Credit Card - Visa, Mastercard
  Debit Card
  ATM - STAR, NYCE, PULSE
  Electronic check
  
  
• You can pay your water bill by phone:
  To take advantage of this convenient option, all you need to do is dial the toll-free phone number at 888 608 6690 and follow the voice prompts.
  
  
• You can mail your check or money order with your bill stub to:
  United Water
  PO Box 371804
  Pittsburgh, PA 15250-7804
  
  
• You can pay electronically, through our ZIPCHECK program. It's free and easy. We will automatically debit your savings or checking account on the due date for the amount of the bill.
  
  
• ZipCheck Authorization Form



• You can deposit your check in our payment drop box located in front of the building at:
  United Water
  8189 Adams Drive
  Hummelstown, PA 17036

• You can pay in person at several convenient centers. Click here for a list of payment centers.

If you are having difficulty paying your water bill due to a temporary financial hardship, you may be eligible for help from UW Cares, our customer assistance program. Call 888.842.8080 or visit www.uwcares.org for more information.

To learn more about United Water's installation standards for water mains and services, please see the documents below.

If you're moving, please call us about one week in advance. If you're an existing customer we'll prepare a final bill. If you're a new customer, we'll open an account in your name. A deposit may be required to open a new account.

The Pennsylvania Public Utilities Commission (PUC) is the state agency that ensures that all utilities provide safe, adequate and reliable service at a reasonable cost. You can bring your concerns to the PUC at any time. However, if you have a question about how we operate, we'd like you to call us first.

If you're not satisfied with our answer you can call the PUC at 800 692 7380.

United Water Pennsylvania has certified to the Pennsylvania Public Utility Commission that this is an accurate electronic representation of the tariffs which are officially filed at the Commission.

Users of electronic tariffs should note, however, that such tariffs are not the official documents, and users assume responsibility for reliance upon tariffs in electronic format.

Our water tariff and our wastewater tariff are available online as an Adobe Acrobat pdf. To view or print, please download the free Adobe Acrobat Reader.

Please email us