Customer Service Center
190 Moore Street
Hackensack, NJ 07601
Phone: 800 575 4433 (Jersey City customers)
Phone: 800 422 5987 (Hoboken customers)
Fax: 201 525 2336

Emergencies: 201 487 0011
E-mail: customer.service@unitedwater.com
Days: Monday-Friday
Hours: 8:00 a.m.-4:30 p.m.

Special Needs
If you would like information on our programs for customers with special
needs, please read our Special Needs Code of Practice.

Holidays
New Year's Day
Martin Luther King Day
Presidents' Day
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday

You have a number of choices when it comes to paying your bill.

Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $5 convenience fee associated with this service.

Choose from these convenient payment methods:
Credit Card - Visa, Mastercard
Debit Card
ATM - STAR, NYCE, PULSE

By Mail
You can return your check or money order by mail using the envelope in your bill.

If you pay online through your bank or misplace your payment envelope, please note that our payment address is PO BOX 371804, Pittsburgh, PA 15250-7804.

Jersey City customers can also make payment to:
JCMMA
PO Box 2034
Jersey City, NJ 07303

Payment Drop Box
You can place your check or money order in the United Water payment drop box located at:

City Hall
280 Grove Street
Jersey City, NJ 07302-4406

Amin Laundromat
3404 Kennedy Boulevard
201-659-8304

Bailey's
497 West Side Avenue
201-795-1275

Sphinx Trading Co. Inc.
2828 John F. Kennedy Blvd
201-659-7555

Customers maybe eligible for assistance from United Way's New Jersey 2-1-1 Partnership. This is a referral program that connects families and individuals in need of assistance to health, human and community services resources. For more information dial 2-1-1 or visit www.nj211.org.

We have redesigned your bill to provide information that's more useful and easier to read. You will immediately notice the change when you receive your next bill. For a preview and an explanation of the areas of improvement, click the link below.

Hoboken Understanding Your Bill
Jersey City Understanding Your Bill

Rates are established by a municipal ordinance through a public hearing process. Charges for water service cover costs for collecting, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, depreciation and interest expenses.

Concerned about an unusually high bill? Give us a call at 1 800 575 4433 (Jersey City customers) or 1 800 422 5987 (Hoboken customers) and we’ll investigate. In fact, call us if you have any questions at all about our service charges or if you want information about special payment arrangements or third party notification.

Our Responsibilities

Pipelines in the street that carry water to your service line Installation and maintenance of meters, (except repair of meters damaged by frost, hot water or external causes)

Your Responsibilities

Household plumbing The service line, pipes and plumbing from the water main to your residence or business Repairs resulting from water leakage from your service line to your residence or business Housing for meters placed outside your home or building Keeping the meter shut-off valves, pressure regulators and cross-connection control devices in proper working order Protecting the meter and pipes from damage by frost, hot water or external causes

At United Water we believe it's important for our customers to be well informed on a variety of water-related issues. We can speak to your organization on topics such as water quality, water conservation and xeriscape (conservation) gardening.

• Speaker's Bureau
• Recreation and Fishing

Our employees wear photo identification badges on their uniforms. Always ask to see an employee’s identification badge or call us to confirm that we have sent an employee to your home.

We read meters quarterly, bimonthly or monthly depending upon the size of the meter. A meter reader must read your meter so we can send you a bill based on actual consumption. For additional information, please contact our customer service office 1 800 575 4433 (Jersey City customers) or 1 800 422 5987 (Hoboken customers).

If you’re moving, please call us about one week in advance. If you’re an existing customer we’ll prepare a final bill. If you’re a new customer, we’ll open an account in your name. A deposit may be required to open a new account. For information call 1 800 575 4433 (Jersey City customers) or 1 800 422 5987 (Hoboken customers).

Are you ready for the big chill? Winters can be harsh on household plumbing and rough on your wallet should damage occur. Follow the tips below to help protect your pipes and water meter from freezing. Taking these steps now can spare you from being left without water or having to incur expenses for plumbing repairs or damaged furnishings.

• The Big Chill Checklist provides you with important tips to protect your indoor and outdoor plumbing.
• Thawing Frozen Pipes provides you with important tips to deal with weather-related plumbing problems.

As a customer, it's your responsibility to protect your underground service lines, your indoor plumbing and the water meter from freezing. It's also your responsibility to thaw or repair any damage to equipment on your property. United Water is responsible for making repairs to the service line from the water main to the property line.

Please email us