Our top priorities are to provide you with a reliable supply of high quality water and excellent service. Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!

Customer Service Center
8248 West Victory Road
Boise, Idaho 83709

Phone: 208 362 7304
Fax: 208 362 1479
After Hours: 208 362 1300
E-mail: uwid@unitedwater.com

Days: Monday-Friday
Hours: 8:00 a.m. - 4:30 p.m.

If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.

The average residential bill for a United Water Idaho customer is approximately $341 annually, based upon annual usage of about 182 CCF (hundreds of cubic feet) or approximately 136,136 gallons. Your water bill is determined by the amount of water used in a two month period and the size of the meter that serves your home. We read your water meter bi-monthly and calculate the consumption. The volume charge is then applied to the water consumed, to arrive at the consumption charge. There is also a customer charge based on the meter size. Applicable taxes are added for the total billing. For detailed information on your account, please contact customer service at 208 362 7304.

Summer rates are in effect from May 1 through September 30. The volume rate in the summer is 25% higher than in the winter and is applied to the amount of water used. Summer rates are intended to promote conservation of our precious resource. Remember that almost one third of your annual consumption can occur in a two month summer bill! Under our winter/summer rate structure, customers pay the lower winter rate on the first 300 cubic feet of water used (approximately 2,244 gallons) during the summer months. Usage above 300 cubic feet of water will be billed at the summertime volume rate. Call our customer resource line at 208 362 7336 for information on conservation programs or e-mail us at uwid@unitedwater.com.

Sample residential bill calculation based on average annual consumption of 182 CCF:

There are several ways to pay your bill:

• You can pay your bill online;
  Online Bill Payment
  You can pay your bill online by credit card or electronic check payment through Western Union Speedpay. There is a $3 convenience fee associated with this service. Choose from these convenient payment methods:
  
  Credit Card - Visa, Mastercard
  Debit Card
  ATM - STAR, NYCE, PULSE
  Electronic check
• You can mail your payment in the envelope provided with your bill;
• You can pay in person at our office at 8248 West Victory Road, during normal business hours or use the night deposit;
• You can pay at our payment center at the US Bank on 10th and Idaho; or
• You can arrange for a reoccurring autopay direct from either your checking or savings account. For information contact customer service at 208 362 7304 or e-mail us at uwid@unitedwater.com.
• You can pay with a debit/credit card or check by phone for a $3.00 convenience fee. To establish either of these payment options, contact our customer service group at 362.7304 or call toll-free at 888.608.6690.

You can pay at several convenient payment centers.

• Payment Centers:
  
  
  • All Makes Vacuum
    615 N. Orchard
    
    
  • Mr. Payroll
    6350 Fairview Avenue
    
    
  • Paul's Market
    10665 Lake Hazel Road
    
    
  • Servigiros
    4107 W. State Street
    
    
  • Singer's Insta Cash
    111 Broadway, Suite 135
    
    
  • Singer's Insta Cash
    8411 Fairview Avenue
    
    
  • Wireless USA
    1782 W. State Street
    
    

Please be sure to bring your original water bill when paying at one of these payment stations. All payment centers will charge a $1.00 processing fee

Note: If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.

Here's what a typical water dollar pays for:

If you are having difficulty paying your water bill due to a temporary financial hardship, you may be eligible for help from UW Cares, our customer assistance program. Call 888.842.8080 or visit www.uwcares.org for more information.

Our employees are required to carry photo identification badges. If in doubt, always ask to see an employee's badge or call us during business hours at 208 362 7304 to confirm that we have sent an employee to your home.

The Idaho Public Utilities Commission (PUC) is the state agency that ensures that all utilities provide safe, adequate and reliable service at a reasonable cost. They also approve service charges which are fair for both the customer and our company. Charges for water service cover our costs for collecting, treating, testing and delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, taxes, depreciation and interest expenses. If you would like more information about the Idaho Public Utilities Commission you can call them at 208 334 0300.

Are you ready for the big chill? Winters can be harsh on household plumbing and rough on your wallet should damage occur. Follow the tips below to help protect your sprinkler system, pipes and water meter from freezing. Taking these steps now can spare you from being left without water or having to incur expenses for plumbing repairs or damaged furnishings.

• The Big Chill Checklist provides you with important tips to protect your indoor and outdoor plumbing.
• The Sprinkler System Winterization document answers your questions about protecting your system from damage during cold weather.

E-mail: uwid@unitedwater.com