As a United Water customer you have the following rights:

The right to receive water that meets federal and state quality regulations. The right to have the service line, from the water main up to your property line, repaired or replaced, if necessary. The right to have your water meter tested for accuracy. The right to clear, understandable bills. The right to continued service while a disputed charge is before the Arkansas Public Service Commission, provided undisputed charges are paid. The right to a prompt response to your questions or concerns. The right to courteous service.

Customer Service Center
1100 State Street
Pine Bluff, AR 71601

Payment Centers
United Water Arkansas
1100 State Street
Pine Bluff, AR 71601
Phone: 870 534 2721
Fax: 870 534 5152

USA Drug Stores
2514 West 28th Street
1607 East Harding
4720 Dollarway

For your convenience United Water Arkansas now accepts major credits and electronic checks for bill payment. There is a $3.00 processing fee payable to "Clear Tran" for these services.

Emergencies: 870 489 5319 (24 hour service, 365 days per year) or email us.

Office Hours:
Monday - Friday
8:00 a.m.- 3:45 p.m.

Phone Hours:
Monday – Friday: 8:00 a.m. – 4:00 p.m.

Holidays
New Year's Day
Martin Luther King Day
Presidents Day
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving
Christmas Day

The Arkansas Public Service Commission, through a public hearing process, establishes rates. Charges for water service cover costs for pumping, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, depreciation and interest expenses and taxes.

United Water Arkansas also serves as a billing agent for Pine Bluff Wastewater and the City Sanitation Department. If you have questions or concerns regarding these services, they can be reached at the following:

• Pine Bluff Wastewater – 870 535 6603
• Pine Bluff Sanitation (pick-up) – 870 247 3747
• Pine Bluff Sanitation (complaints) – 870 543-1815

Concerned about an unusually high bill? Give us a call at 870 534 2721 and we’ll investigate. In fact, call us if you have any questions at all about our service charges or if you want information about special payment arrangements, alternate payment methods or third party notification.

If you are having difficulty paying your water bill due to a temporary financial hardship, you may be eligible for help from UW Cares, our customer assistance program. Call 888.842.8080 or visit www.uwcares.org for more information.

Online Bill Payment
You can pay your bill online by credit card or electronic check payment through Western Union Speedpay. There is a $3 convenience fee associated with this service.

Choose from these convenient payment methods:
Credit Card - Visa, Mastercard
Debit Card
ATM - STAR, NYCE, PULSE
Electronic check

At United Water we believe it’s important for our customers to be well informed on a variety of water-related issues. We can speak to your organization on topics such as water quality, water conservation and xeriscape (conservation) gardening. To find out more about our community programs, call our office at 870 534 2721.

Our employees wear photo identification badges on their uniforms. Always ask to see an employee’s identification badge or call us to confirm that we have sent an employee to your home.

Our Responsibilities

Water mains in the street that carry water to your service line. Service connections, from the street to the edge of the customer’s property, including the service line shut-off valve (curb valve). Installation and maintenance of water service meters.

Your Responsibilities

All interior and exterior household plumbing. The water service line from the company tailpiece to your residence or business. Repairs resulting from water leakage from your service line to your residence or business.

We read meters monthly. A meter reader must read your meter so we can send you a bill based on actual consumption. It is your responsibility to provide access to our water meter during normal working hours at a time that is mutually convenient for both of us.

We are required to remove and test all water meters as specified by the Arkansas Public Service Commission. We will make every effort to accommodate your schedule for this one-half hour procedure.

If you’re moving, please call us about one week in advance. If you’re an existing customer, we’ll prepare a final bill. If you’re a new customer, we’ll open an account in your name. A deposit may be required to open a new account. The initial charge for account activation is a connection fee plus an advance fee required by Pine Bluff Wastewater and Pine Bluff Waste Management. For information call 870 534 2721.

The Arkansas Public Service Commission (APSC) is the state agency that ensures that all utilities provide safe, adequate and reliable service at a reasonable cost. You can bring your concerns to the APSC at any time. However, if you have a question about how we operate we’d like you to call us first at 870 534 2721. If you’re not satisfied with our answer you can call the APSC at 1 800 482 1164. You can also write them at: Arkansas Public Service Commission, 1000 Center – P O Box 400, Little Rock, AR 72203-0400.

The Arkansas Public Service Commission approves rates that are fair for both the customer and our company. Charges for water service cover our costs for collecting, treating, testing, delivering water and maintaining our system. These charges also include items such as labor, electricity, chemicals, taxes, depreciation and interest expenses and a reasonable return to shareholders, as set by the APSC.

A private water utility must be authorized by the state to provide service to its customers. This is done through a tariff that defines how and where the utility can operate. The Arkansas Public Service Commission is the state agency that regulates how we do business. They also maintain jurisdiction over the terms and conditions of service. This includes rates and charges, initiation and termination of service, billing arrangements and many other items related to how we operate. This process is authorized by the PSC and documented in a tariff, which can only be revised through an action of the PSC.

United Water Arkansas' tariff is available online as an Adobe Acrobat pdf. To view or print, please download the free Adobe Acrobat Reader.

Please email us.