Customer Service
Our top priorities are to provide you with a sure supply of high quality water and excellent service.
Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!
Communities We Serve
Toms River Township, South Toms River Borough and a portion of Berkeley Township (Holiday City & Silver Ridge Park sections).
Customer Service Center
69 Devoe Place
Hackensack, New Jersey 07601
Phone: 1 877 565 1456
Fax: 201 487 9431
E-mail: customer.service@unitedwater.com
After Hours Emergencies: 732 349 0386
Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.
Holidays
New Year's Day
Martin Luther King
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Day After Christmas
Customer Billing
For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.
Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $5 convenience fee associated with this service.
Electronically
To take advantage of “E-Pay,“ our electronic payment program, download the enrollment form and return it to us.
Budget Billing
United Water's budget billing plan lets you pay the same amount each month for your water bill. Sign up today and make budgeting easier. For information call our Customer Service Center at 1 877 565 1456.
By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.
If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.
Payment Centers
You can pay by cash, check or money order at the convenient centers listed below.
Ocean Check Cashing
970 Lakewood Road
Toms River, New Jersey 08753
News Plus
620 Mule Road
Toms River, New Jersey 08757
Quick Food
370 Dover Road
South Toms River, New Jersey 08757
Bombay Food
943 Route 166
Toms River, New Jersey 08753
In Person
You can make a payment directly at several locations:
United Water Toms River
15 Adafre Avenue
Toms River, NJ 08753
Monday through Friday 8:00 a.m. to 4:30 p.m.
Note: The office is closed daily between 12:00-12:30.
United Water New Jersey
26 Coryell Street
Lambertville, NJ 08530
Inquiry and Complaint Resolution
Your service and satisfaction are important. Every day we strive to deliver reliable, safe service to you every day. In the event that you have a complaint regarding your service, here are some steps you can take:
Verbal complaint. If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior member of staff. The senior staff member will call you back within 48 hours to discuss your concern(s) with you.
Written complaint. If you are still dissatisfied with the service you have received or the proposed resolution to your complaint, please write, fax or e-mail our Customer Relations Department with the details of your concern:
United Water
Attn.: Customer Relations Department
69 Devoe Place
Hackensack, NJ 07601
Fax: (201) 525-2325
E-mail: CustomerRelations@unitedwater.com
We will contact you within five business days to discuss your complaint and work toward a mutually agreeable resolution, and will follow up all discussions with a written response.
Regulatory complaint. The New Jersey Board of Public Utilities (BPU) monitors United Water's regulated companies. If you are still dissatisfied with our resolution of your concern, you have the right to contact the BPU and file a verbal or written complaint:
Board of Public Utilities
44 South Clinton Avenue, 9th Floor
Post Office Box 350
Trenton, NJ 08625-0350
Phone: 1 800 624 0241
www.nj.gov/bpu/
The BPU will then communicate with you directly until your complaint is closed.