Customer Service

Our top priorities are to provide you with a sure supply of high quality water and excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!
 

Communities We Serve

Toms River Township, South Toms River Borough and a portion of Berkeley Township (Holiday City & Silver Ridge Park sections). 
 

Customer Service Center

69 Devoe Place
Hackensack, New Jersey 07601

Reporting Emergencies:  732-349-0386

Available 24/7 for reporting service disruptions or other water emergencies

Fax: 201 487 9431
E-mail: customer.service@unitedwater.com 


Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.

Phone Hours
Monday – Friday: 8:00 a.m. – 6:15 p.m.  

Holidays 

 
New Year's Day
Martin Luther King
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Day After Christmas
 

Customer Billing

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Direct Debit

Pay your water bill automatically by having the payment directly withdrawn from your checking or savings account. United Water’s Direct Debit program is free and convenient.  Enroll today! 

Online Bill Payment
 
You can pay your bill online by credit card through Western Union Speedpay

westernunion 

Budget Billing 
United Water's budget billing plan lets you pay the same amount each month for your water bill. Sign up today and make budgeting easier. For information call our Customer Service Center at 1 877 565 1456.

By Mail 
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.

Payment Centers

You can pay by cash, check or money order at the convenient centers listed below.
    
Ocean Check Cashing
970 Lakewood Road
Toms River, New Jersey 08753

Quick Food
370 Dover Road
South Toms River, New Jersey 08757

Bombay Food

943 Route 166
Toms River, New Jersey 08753

In Person 

You can make a payment via drop box directly at:    

United Water Toms River
1451 Route 37 West, Suite 2 - Toms River, NJ  08755


Please note:  As a result of Hurricane Sandy, 15 Adafre Avenue is now closed. United Water's new address is 1451 Route 37 West, Toms River, NJ  08755. Customers can use the conveniently located drop box at the front entrance of this location to pay bills. These payments are picked up daily.

Inquiry and Complaint Resolution

Your service and satisfaction are important. Every day we strive to deliver reliable, safe service to you every day. In the event that you have a complaint regarding your service, here are some steps you can take:

Verbal complaint. If our customer service representative has not resolved your inquiry or concern to your satisfaction, you have the right to speak to a senior member of staff. The senior staff member will call you back within 48 hours to discuss your concern(s) with you.

Written complaint. If you are still dissatisfied with the service you have received or the proposed resolution to your complaint, please write, fax or e-mail our Customer Relations Department with the details of your concern:

United Water
Attn.: Customer Relations Department
69 Devoe Place
Hackensack, NJ 07601
Fax: (201) 525-2325
E-mail: CustomerRelations@unitedwater.com 

We will contact you within five business days to discuss your complaint and work toward a mutually agreeable resolution, and will follow up all discussions with a written response.

Regulatory complaint. The New Jersey Board of Public Utilities (BPU) monitors United Water's regulated companies. If you are still dissatisfied with our resolution of your concern, you have the right to contact the BPU and file a verbal or written complaint:

 

Board of Public Utilities
44 South Clinton Avenue, 9th Floor
Post Office Box 350
Trenton, NJ 08625-0350
Phone: 1 800 624 0241
www.nj.gov/bpu/ 

The BPU will then communicate with you directly until your complaint is closed.