Customer Service

Our top priorities are to provide you with an ample supply of high quality water through excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us at 401 789 0271. We’re here to help! 

Communities We Serve

United Water Rhode Island serves portions of the towns of South Kingstown and Narragansett. The service areas with direct connections in South Kingstown include the central portions of town including the Village of Peace Dale, and in a northerly direction along Route 1, to the Indian Lake Shores region.

The service areas with direct connections in Narragansett include the central portions of town, extending southerly to the Scarborough Beach area, and northerly to the Bonnet Shores area.

Also, through a wholesale connection in the Town of South Kingstown, water is provided for the town-owned Middlebridge Water System as well as the South Shore Water System. Two wholesale connections in the Town of Narragansett provide water to the town-owned Point Judith Water System and the Narragansett North End System. 

Customer Service Center 

17 Arnold St.
P. O. Box 429
Wakefield, RI 02879

Payment Centers

United Water Rhode Island
17 Arnold St.
Wakefield, RI 02879

Phone: 401 789 0271
Fax: 401 789 1270

Emergencies: 401 789 0271 (24-hour service, 365 days per year)

Business Hours
Monday – Friday: 8:00 a.m. – 4:00 p.m.

Holidays
New Year's Day
Martin Luther King
Presidents Day
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Vetran's Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday

Customer Billing

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Online Bill Payment
You can pay your bill online by credit, debit or ATM card or electronic check through Western Union Speedpay. There is a $3.99 convenience fee associated with this service.

westernunion

Online Bill Payment through your bank account
If you pay online through your bank please note that our payment address is PO Box 429, Wakefield, RI  02880. If you do not have the correct address in your records, payments may be significantly delayed in reaching United Water.

24 hour Payment Line  
You can make an automated credit, debit, ATM or check by phone payment 24 hours a day through Western Union Speedpay by calling 1-888-608-6690. There is a $3.99 convenience fee associated with this service.

Direct Debit
United Water offers a direct debit payment program that allows you to have your water charges automatically deducted from your checking or savings account free of charge.
 

To take advantage of this service, simply download the enrollment form 

 

By Mail 
Please include the stub portion of your bill with your check or money order and mail your payment to:
United Water
PO Box 429
Wakefield, RI 02880