Customer Service

Our top priorities are to provide you with a sure supply of high quality water and excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!

Communities We Serve

Bloomsburg and surrounding communities, Dallas and surrounding communities, Hummelstown and surrounding East Shore communities and Mechanicsburg and surrounding West Shore communities

Customer Service Center* 

United Water Pennsylvania
8189 Adams Drive
Hummelstown, PA 17036
*Center not open for walk-in inquiries  

Call Center Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m. 

Phone: 717 564 3662 (Harrisburg/Mechanicsburg)
Phone: 888 299 8972 (outside the Harrisburg/Mechanicsburg calling area)
Fax: 717 920 6066

After Hours Emergencies
717 564 3662 (Harrisburg / Mechanicsburg)
888 299 8972 (Dallas)
888 299 8972 (Bloomsburg)

Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.

Holidays

New Year's Day
Martin Luther King
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Day after Christmas

 

Customer Billing

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Direct Debit 

Pay your water bill automatically by having the payment directly withdrawn from your checking or savings account. United Water’s Direct Debit program is free and convenient.  Enroll today!  

Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $1.99 convenience fee associated with this service.

westernunion


By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.

By Phone
You can pay your water bill by phone. To take advantage of this convenient option, all you need to do is dial the toll-free phone number at 888 608 6690 and follow the voice prompts.

Payment Drop Box
You can deposit your payment (no cash) in our following drop box locations:

United Water
8189 Adams Drive
Hummelstown, PA 17036

United Water PA
4211 East Park Circle
Harrisburg, PA 17111

In Person

You can pay in person at several convenient centers. Click here for a list of payment centers.

Inquiry and Complaint Resolution

Your service and satisfaction are important. Every day we strive to deliver reliable, safe service to you every day.
 

In the event that you have a complaint regarding your service, here are some steps you can take:

The Pennsylvania Public Utilities Commission (PUC) is the state agency that ensures that all utilities provide safe, adequate and reliable service at a reasonable cost. You can bring your concerns to the PUC at any time. However, if you have a question about how we operate, we'd like you to call us first.

If you're not satisfied with our answer you can call the PUC at 800 692 7380.