Customer Service
Our top priorities are to provide you with a sure supply of high quality water and excellent service.
Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!
Communities We Serve
United Water provides water to 280,000 people throughout Rockland County and a small portion of Orange County.
Customer Service Center
Customer Service Center
360 West Nyack Road
West Nyack, NY 10994
Phone: 877 426 8969 (United Water New York)
Phone: 800 295 0046 (United Water South County Sewer)
Fax: 845 620 3347
Emergencies: 877 426 8969
E-mail: uwnycustomerservice@unitedwater.com
After Hours Emergencies: 877 426 8969
Business Hours
Monday – Friday: 8:00 a.m. - 4:30 p.m.
Phone Hours
Monday – Friday: 8:00 a.m. – 6:30 p.m.
Most Saturdays: 8:00 a.m. – 4:30 p.m.
Holidays
New Year's Day
Martin Luther King
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Day After Christmas
Customer Billing
For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.
Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $3.99 convenience fee associated with this service.
Electronically
To take advantage of “E-Pay,“ our electronic payment program, download the enrollment form and return it to us.
Budget Billing
United Water's budget billing plan lets you pay the same amount each month for your water bill. Sign up today and make budgeting easier. For information call our Customer Service Center at 1 877 565 1456.
By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.
If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 371804, Pittsburgh, PA 15250-7804; be sure to update your records accordingly.
Payment Centers
You can pay by cash, check or money order at the convenient centers listed below.
Nanuet
Pathmark #292
195 Rockland Center
Spring Valley
Universal Check Cashing #1
306 B. North Main Street
In Person
You can make a payment directly at several locations:
360 West Nyack Road
West Nyack, NY 10994
New Business Applicants
If your building or dwelling is a new construction you need to apply for water service. Please download the application package below. You will find instructions and requirements to establish a new account.
Application for New Service
Fire Hydrant Permits
If you want permission to use a fire hydrant, you must complete and return the fire hydrant permit application
Application for Fire Hydrant Permit