Customer Service

Our top priorities are to provide you with a sure supply of high quality water and excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!

Communities We Serve

United Water provides water to nearly 300,000 people throughout Rockland County and a small portion of Orange County.

Customer Service Center

Customer Service Center
360 West Nyack Road
West Nyack, NY 10994
 

Phone: 877 426 8969 (United Water New York)
Phone: 800 295 0046 (United Water South County Sewer)
Fax: 845 620 3347
Emergencies: 877 426 8969
E-mail: uwnycustomerservice@unitedwater.com 

After Hours Emergencies: 877 426 8969 

Business Hours
Monday – Friday: 8:00 a.m. - 4:30 p.m.

Phone Hours
Monday – Friday: 8:00 a.m. – 6:30 p.m.
Most Saturdays: 8:00 a.m. – 4:30 p.m.

Holidays
New Year's Day
Martin Luther King
Presidents Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Day After Christmas

Customer Billing

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Direct Debit
Pay your water bill automatically by having the payment directly withdrawn from your checking or savings account. United Water’s Direct Debit program is free and convenient.  Enroll today!  

 Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $3.99 convenience fee associated with this service.

westerunion 

Budget Billing
United Water's budget billing plan lets you pay the same amount each month for your water bill. Sign up today and make budgeting easier. For information call our Customer Service Center at  877 426 8969.

By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address is PO BOX 371804, Pittsburgh, PA 15250-7804. If you do not have your bill stub, send your payment to United Water, 360 West Nyack Rd, West Nyack, NY 10994. 

Payment Centers

You can pay by cash, check or money order at the convenient centers listed below.

Pathmark #292
195 Rockland Center
Nanuet, NY

Universal Check Cashing
306 B North Main Street
Spring Valley, NY

In Person

You can make a payment at our Customer Service Center:

United Water
360 West Nyack Road
West Nyack, NY 10994 

United Water New York Tariff 

Please cick here to access United Water New York's tariff.  

New Business Applicants

If your building or dwelling is a new construction you need to apply for water service. Please download the application package below. You will find instructions and requirements to establish a new account.

Application for New Service 

Fire Hydrant Permits

If you want permission to use a fire hydrant, you must complete and return the fire hydrant permit application

Application for Fire Hydrant Permit