Customer Service
Our top priorities are to provide you with a sure supply of high quality water and excellent service.
Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!
Communities We Serve
United Water provides water service to residents and businesses in Jersey City.
The cities of Hoboken, West Caldwell, Montville, and Lyndhurst purchase water from United Water Jersey City on a wholesale basis.
Customer Service Center
United Water Jersey City
69 Devoe Place
Hackensack, NJ 07601
Phone: 800 575 4433
Fax: 201 525 2336
Email:customerservice@unitedwater.com
Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.
After Hours Emergencies: 201 487 0011
Holidays
New Year's Day
Martin Luther King Day
Presidents Day
Good Friday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday
Customer Billing
For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.
Payment Options
Online Bill Payment
You can pay your bill online by credit card through Western Union Speedpay. There is a $3.99 convenience fee associated with this service. All you need is your 14 digit account number and zip code.
24 hour Credit Card Payment Line
You can call the 24 hour credit card payment line on 1 888 608 6690 at your convenience.
This is an automated telephone payment service offered through Western Union Speedpay and is available 24 hours a day. There is a $3.99 convenience fee associated with this service.
By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.
If you pay online through your bank or misplace your payment envelope, please note that our payment address has changed to PO BOX 57008, Newark, NJ 07101-5708; be sure to update your records accordingly.
Jersey City customers can also make payment to:
PO Box 57008
Newark, NJ 07101-5708
In Person
United Water’s customer service center in Hackensack, NJ, does not accept in-person payments. However, customers can leave a check or money order payment in the drop-box outside the 69 Devoe Place office 24 hours a day.
Payment Centers:
AMIN LAUNDROMAT
3404 KENNEDY BLVD.
JERSEY CITY NJ 07307
CFSC THE CHECK CASHING PLACE--NJ #1
80 JOURNAL SQUARE
JERSEY CITY NJ 07306
CFSC THE CHECK CASHING PLACE--NJ #2
755 BERGEN AVE.
JERSEY CITY NJ 07306
CHECKS CASHED ETC #1
605 LUIS MUNOZ MARIN BLVD.
JERSEY CITY NJ 07310
CHECKS CASHED ETC #14
335 GROVE ST.
JERSEY CITY NJ 07302
CHECKS CASHED ETC #15
476 CENTRAL AVE.
JERSEY CITY NJ 07307
CHECKS CASHED ETC #6
249 MONMOUTH ST.
JERSEY CITY NJ 07302
CITY CHECK CASHING
200 BROADWAY
JERSEY CITY NJ 07306
CORNER COFFEE SHOP
136 STERLING AVE.
JERSEY CITY NJ 07305
COURTHOUSE PHARMACY
570 NEWARK AVE.
JERSEY CITY NJ 07306
DOOR TO THE WORLD TRAVEL
728 BERGEN AVE
JERSEY CITY NJ 07306
FULTON CHECK CASHING
161 MARTIN LUTHER KING DR.
JERSEY CITY NJ 07305
JC SQUARED
497 WEST SIDE AVE.
JERSEY CITY NJ 07304
KENNY IDEAL FOOD MARKET
3563 KENNEDY BLVD.
JERSEY CITY NJ 07307
MASTROLIA PHARMACY
325 7TH ST.
JERSEY CITY NJ 07302
PEARL CHECK CASHING
376 SUMMIT AVE.
JERSEY CITY NJ 07306
PRESTA PAWN SHOP INC.
394 PALISADE AVE.
JERSEY CITY NJ 07307
RAPID CHECK CASHING
360 MARTIN LUTHER KING DR.
JERSEY CITY NJ 07305
RCD CHECK CASHING & FINANCIAL SERVICES
222-224 DUNCAN AVE.
JERSEY CITY NJ 07306
SPHINX TRADING CO. INC.
245 CENTRAL AVE.
JERSEY CITY NJ 07307
SPHINX TRADING CO. INC.
2828 JOHN F. KENNEDY BLVD.
JERSEY CITY NJ 07306
Payment Drop Box
You can place your check or money order in the United Water payment drop box located at:
United Water Jersey City
City Hall
280 Grove Street
Jersey City, NJ 07302-4406