Customer Service

Our top priorities are to provide you with a sure supply of high quality water and excellent service.

Whenever you have a question about your water, your service or your bill, please feel free to contact us. We're here to help!

Communities We Serve

United Water Idaho proudly serves approximately 240,000 people in and around Idaho’s Capital City of Boise. 

Customer Service Center

8248 West Victory Road
Boise, Idaho 83709

Phone: 208 362 7304
Fax: 208 362 1479
E-mail: uwid@unitedwater.com

After Hours: 208 362 1300

Business Hours
Monday - Friday: 8:00 a.m. - 4:30 p.m.

Holidays:
New Year's Day
Martin Luther King
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
Day after Thanksgiving
Christmas Holiday


 

Customer Billing

For all customers payment is due by the due date indicated on your bill. You have a number of choices when it comes to paying your bill.

Online Bill Payment

You can pay your bill online by credit card through Western Union Speedpay. There is a $1.99 convenience fee associated with this service.

westerunion

By Mail
You can return your check or money order by mail using the envelope in your bill. Please include your stub portion with your bill. These payments go to our lockbox vendor for processing. Any payments received without the billing stub cannot be processed and will be delayed by one to two days until they can be forwarded to our business office.

If you pay online through your bank or misplace your payment envelope, please note that our payment address is PO BOX 371804, Pittsburgh, PA 15250-7804.

Payment Centers

You can pay by cash, check or money order at the convenient centers listed below.  Remember to bring a copy of your current bill with you when you make a payment at one of these payment stations. There is a $1 convenience fee.

You can pay by cash, check or money order at the United Water Customer Service Center at:
 
United Water Idaho
8248 West Victory Road
Boise, Idaho 83709

You can also pay by cash, check or money order at the following convenient payment stations:

Ace Cash Express  
10356 Fairview Avenue

Check N’ Go (following locations)
5865 N. Glenwood Street
10654 West Overland Road

Fred Meyer (following locations)
10751 West Overland Road
3527 South Federal Way
5230 West Franklin Road

India Foods     
6020 West Fairview Avenue

Moneytree (following locations)   
550 South Broadway Avenue    
6493 West Fairview Avenue
8485 West Overland Road
7425 West Saxton Drive
3159 West State Street

North Channel Chevron  
503 South Eagle Road, Eagle

Pacific Northwest Financial  
6730 West State Street

Paul’s Market  
10565 West Lake Hazel Road

Quik Cash (following locations)
1222 South Broadway Avenue
4213 West Chinden Blvd.
3804 West Overland Road

Servigiros   
4107 West State Street

TA Boise           
4115 Broadway Avenue

Thana’s Little World Market
4109 West Overland Road


Please be sure to bring your original water bill when paying at one of these Payment Centers. All Payment Centers will charge a $1.00 payment processing fee.
 
Payment Drop Box
You can place your check or money order in the United Water payment drop box located at:
United Water Idaho
8248 West Victory Road
Boise, Idaho 83709



In Person

You can make a payment directly at several locations:

At our office at 8248 West Victory Road, during normal business hours or use the night deposit. Or you can pay at our payment center at the US Bank on 10th and Idaho.

 

Inquiry and Complaint Resolution

Although we work hard to give you the best service we can, there may come a time when you have a service problem. If you have a question or a complaint, call one of our Customer Service Representatives at the number above. You may also write to us at United Water Idaho, 8248 West Victory Road, Boise, Idaho 83709. Or you may e-mail us at uwid@unitedwater.com.
In most cases, one of our Customer Service Representatives will be able to resolve your complaint. If for some reason your complaint is not handled to your satisfaction, then you may have your complaint reviewed by a member of the United Water Idaho management team. Should you still be dissatisfied and want further assistance, you can contact the Idaho Public Utilities Commission (IPUC).  
You can call the IPUC at 208 334 0369.