A bill insert titled "The Big Chill Checklist" was included with all November bills sent to United Water customers. It lists recommendations for how to protect home plumbing during freezing cold. Homeowners are responsible for protecting the water meter and pipes inside their property line from damage caused by frost, hot water and external factors. Customers may be charged for damage to the water meter IF this occurs.
We recommend disconnecting and draining garden hose connections and closing all outside vents and crawl spaces. Any broken windows should be repaired and cracks in walls sealed.
Locate Shutoff Valves
Make sure the valves on either side of the water meter are working properly. Place a tag on the main shutoff valve and make sure those living in the house know how to operate it during an emergency.
Check the Heat
If going away for an extended period of time, keep a minimum amount of heat on in the house to help protect the inside pipes. IF you plan to turn the heat off, drain all of the water from the pipes, toilets and water heater and turn off the power source to the water heater.
More Tips for Cold Weather
Check the meter periodically to see if there is damage and don't hesitate to contact United Water if you detect a crack. If you had problems with frozen pipes in the past, it is advisable to keep a trickle of water running from the highest faucet in your house. You will be billed for the water used, but this procedure may help prevent more costly plumbing repairs resulting from broken pipes.